Assistant Property Manager Winter

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YC - MANAGEMENT Seasonal Full Time YC Yellowstone Club Operations, Big Sky, MT, US

30+ days ago Requisition

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.

Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Residential Services department is currently seeking candidates for an Assistant Property Manager for the upcoming Winter season! Our Winter employment months are November – April.

The purpose of the Assistant Property Manager isto assist primary Property Managers in administering best-in-class care to Members’ residences.

The duty of the Assistant Property Manager is to aid primary Property Managers in maintaining properties and implementing Yellowstone Club policies, procedures, and systems that ensure a well-managed, well-maintained residence through established management, operations, fiscal policies, and outstanding hospitality. Assistant Property Managers must effectively communicate with teammates, Members, and contractors.

Major Responsibilities:

• Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Property Management, or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Completion of assigned preventative maintenance and manual labor-oriented tasks as assigned by senior staff.
• Effectively take direction from primary Property Managers and Operation Managers.
• Conduct face-to-face meetings with clients.
• Maintain clear and consistent communication with employees and clients via email and phone.
• Cultivate and maintain quality relationships with teammates, owners, vendors, and contractors to ensure positive current and future business relations.
• Perform routine inspections of residences to ensure that the homes are in a constant state of readiness.
• Assist in maintaining and delivering specific Member/guest preferences.
• Ability to respond to Member issues and complaints and coordinate responses in a timely and professional fashion.
• Ensure that all work is carried out in a consistent, professional, timely, and cost-efficient manner.

Other

Duties and Responsibilities:

• Adhere to and monitor preventative maintenance schedules.
• Maintain proper control of materials, tools, and supplies.
• Ability to effectively assess Member/residence issues and resolve the issue in a professional and timely manner.
• Complete minor maintenance repairs and troubleshooting when appropriate.
• Quickly gain the experience and knowledge to detect and remedy warning signs of larger issues.
• Meet departmental productivity, organization,…