Teller, Finance & Banking

About The Role

Do you enjoy customer service? Then come join the amazing team at Glacier Bank in Ronan, Montana. Pay range $18.20 - $23.91 per hour, DOE. Ask us about job progressions, incentive pay, Saturday pay, PTO pay, merit increases, annual bonuses, and many other perks!

Apply here:

The Tellers will greet customers with a smile, assess and fill their needs in a professional manner. This person must have the ability to communicate effectively while working quickly and with accuracy. The employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner, conducting themselves in a way that enhances the overall efficiency and image of the bank.

• Processes deposits, withdrawals, cashes checks (customer & non-customer), buys & sells cash, change orders, cash advances, loan payments, cashier's checks, GL credit/debit, advice of credit/debits, Canadian exchanges, telephone transfers.
• Prints statements and cashes savings bonds.
• Properly fills out fraud & non-fraud debit card disputes and ATM disputes.
• Uses the Haberfeld brochure to select the right account type for customers.
• Uses and cleans the branch capture machine.
• Uses currency counter, coin counter, MICR printer, teller cash dispenser, and teller cash recycler (if applicable).
• Finds information in Silverlake, Vertex, Net Teller, and Passport.
• Knows where all logs can be found in the branch and what each log is used for.
• Understands regulations D, DD, E, CC, OFAC, privacy, CIP, and BSA.
• Knows personal and business account types, online banking, bill pay, and mobile check deposit.
• Knows proper process for letting a customer into a safe deposit box.
• Acknowledges customers right away and demonstrates appropriate conversation while helping customers on the phone and in teller line conversations.
• Demonstrates proper cash handling skills and keeps cash drawer and teller work neat and organized.
• Maintains cash drawer limit.
• Understands importance of clean desk policy, customer confidentiality, and locking workstation.
• Performs dual control appropriately from start to finish when necessary.
• Understands process for working with dormant/escheat accounts.
• Verifies customers properly.
• Reads account and customer alert messages every time and understands importance of doing so.

• Service quality – embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listens to and asks about customers’ needs.
• Participates in required training, staff meetings, and lobby displays.
• Participates in community service and bank-sponsored activities that support Glacier Bank’s mission and values.
• Provides superior internal and external customer service, demonstrating self-governance, courtesy, and respect toward all customers.
• Completes required bank training courses within assigned time frames.
• Complies with all company policies and applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Represents Glacier Bank professionally, maintaining a professional image, confidentiality, a positive “can‑do” attitude, flexibility, and adaptability.
• Maintains a tidy work area and customer privacy.
• Maintains regular and reliable attendance.
• Performs additional duties as requested or assigned.

• High degree of attention to detail and excellent organizational skills for a fast‑paced environment.
• Ability to prioritize and organize a heavy workload and demonstrate effective time‑management skills.
• Ability to work professionally, demonstrating courtesy, customer service, and tact in a fast‑paced, deadline‑oriented environment.
• Ability to work quickly and accurately, meeting multiple and competing deadlines, and making decisions based on regulations, company policy, knowledge, and experience.
• Ability to work independently and in a team environment.
• Ability to understand and follow complex written and oral instructions.
• Effective verbal and written communication skills.
• Basic computer skills with knowledge of word processing, spreadsheets, ten‑key,…