Client Service Coordinator

Job Description - Client Service Coordinator (30319) (43074) )

To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site tecareers.mt.gov.

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Office of Public Assistance. The Office of Public Assistance (OPA) administers state and federal policies and regulations to determine eligibility for public assistance programs for low income or struggling families, and other members of the community. Programs administered include Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), and a variety of health coverage programs.

The Client Service Coordinator position serves as a vital customer service role and has direct contact with the general public in‑person and via a telephone helpline. This position listens to clients, advises of available assistance and timely processes applications/benefits or advises of further documentation required. It also interviews clients, interprets policies and procedures, and handles a large caseload with competing priorities in a fast‑paced customer service environment.

Our mission at DPHHS is to serve Montanans in their communities to improve and protect the health, safety, and well‑being, and to empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

• Knowledge of public assistance programs and eligibility requirements.
• Knowledge of customer service principles, practices, and positive public relations.
• Detail oriented, time management, and multitasking skills.
• Ability to adhere to confidentiality and proper release of information.
• Associate’s degree or certificate in communications, office management, business, human services, sociology, psychology, or other field of study AND four years of job‑related experience determining or processing eligibility for social programs and/or health, financial loans, unemployment, collections, call center etc.
• OR Equivalent to graduation from high school AND five years of professional customer service experience to include considerable public contact in a fast‑paced environment managing a large workload, solving complex problems, and handling competing priorities while meeting quality standards.
• OR related bachelor’s degree and 2 years job related experience.

Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.

This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.

Applicant Pool Statement:
If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment:
This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

• Salary: $28.30 - $28.30 Hourly
• Telework Eligibility:
  Telework Eligible (Full‑time telework is not available. Telework schedule must be supervisor approved.)
• Benefits…