Medical Support Assistant

Overview

MEDICAL SUPPORT ASSISTANT SERVICES

• 1. Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor.
• 2. Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately.
• 3. Coordinates and authorizes Veteran care with community providers that the VA does not supply or cannot supply timely.
• 4. Communicates with internal medical providers on rules and regulations for VA Community Care and advises on appropriate processes.
• 5. Personnel shall notify their contracting supervisor when automated systems are not performing as needed.
• 6. Validates and updates patient demographic information.
• 7. When records are received, the incumbent will ensure that all necessary health/administrative information is processed to be integrated into the Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VISTA).
• 8. Properly processes community care consults via Health Share Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and/or other systems as needed.
• 9. Screens/receives phone calls in a courteous and timely manner.
• 10. Responds to telephone inquiries regarding the delivery of services.
• 11. Daily computer use of Microsoft Office products, including Excel, Word, Outlook & Microsoft Teams.
• 12. Perform appointment scheduling, tracking, pre- and post-appointment contacts as required.
• 13. Provides quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents.
• 14. Other duties as assigned.