Front Desk Supervisor

At Pursuit, we offer more than just a place to visit; we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

• Manage all aspects of Front Desk operations: scheduling, training, coaching, discipline, etc.
• Act as an example of excellent guest service for the team
• Communicate effectively with all departments and managers to ensure coordination with arrivals, departures, guest needs, etc.
• Attend weekly manager meetings
• Register and assign rooms to guests, maintaining knowledge of availability for walk‑in guests
• Communicate with housekeeping to update the status of room readiness, arrivals, and departures
• Inform guests of special events or activities around the hotel and in the surrounding area
• Keep records of potential safety and maintenance issues and communicate details to supervisor
• Assist as needed with set up of rooms for special events, meetings, conferences and banquets
• Offer assistance to guests and teammates where needed
• Be a utility player who can complete a variety of job duties

This job description outlines the core responsibilities of a Front Desk Supervisor. Actual duties may evolve based on the needs of the team and the company.

• Hotel Management degree or 2‑3 years of related management experience
• 1‑2 years of previous hotel front desk experience
• Strong work ethic and commitment to the team and guests
• Ability to work solo or as part of a team
• Commitment to Safety First and the highest quality of cleaning & sanitizing standards
• Excellent organization and attention to detail
• Effective communication skills and a willingness to suggest ideas and solutions

The starting wage for this role is $19.00 per hour.

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; our team members are thoughtfully united by their unique power to inspire and invigorate. Our portfolio includes hotels, lodges, attractions, transportation services, retail, food and beverage, sightseeing, tours, and travel products across Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange (PRSU) and a member of the S&P Small Cap 600 index.

At Pursuit, our locations are more than a workplace—they’re a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We foster a culture where work and play coexist. With a variety of benefits, we’re committed to ensuring your time with us is fulfilling and enjoyable.

• Join an inclusive, global team and make lifelong connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experiences as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply.

If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Management and Manufacturing

Industries:
Hospitality

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