Banquet Manager

Overview

Our Banquet Managers are the creators of the highest level of guest service, providing exceptional banquet and events experiences for our guests while leading a team of professionals. This is a great opportunity to provide unforgettable service while working for one of the leading vacation and conference destinations in the world!

• Showcase your excellent communication skills by being the main point of contact for group leaders on site, during set up and constant supervision of events to ensure the best group experience
• Lead and assist team members with overall direction and team development, while promoting a fun work environment
• Provide efficient and relevant training to all Conference Services team members
• Participate in scheduled pre-conference meetings with Yellowstone Conference Center groups
• Maintain accurate accounting for daily group events
• Engage with our guests with a positive attitude to enhance their experience and handle guest recovery
• Support a constant improvement of overall Conference Services processes
• Follow established systems and processes for scheduling, staffing, ordering, pre‑shift meetings and other responsibilities to assure compliance with our brand standards
• Oversee the daily operation and execution of steps of service to ensure quality and efficiency of the guest experience
• Step in any and ALL roles within the Conference Services team when assistance is needed
• Support the Food and Beverage operations outside of the conference center as needed
• Facilitate daily line‑ups with service teams using excellent communication skills
• Demonstrate your cleanliness standards by upholding team members to maintaining impeccable order and organization of the conference rooms and event sites
• Accept and provide feedback and coaching regularly to support our team members

• Have a minimum of 3-5 years’ experience within banquet and events with an emphasis in leadership
• High school diploma, or general equivalency diploma (GED) a plus, or an equivalent combination of education and experience; some college preferred
• Possess a passion for the hospitality and culinary industry
• Have extremely high standards and an acute attention to detail
• Knowledgeable with POS systems and procedures
• Display a strong sense of urgency and responsibility while assuring consistent achievement of quality standards
• Show a high level of personal initiative, technical problem solving, and action and results driven
• Possess strong interpersonal and motivational skills, adaptability and the ability to effectively supervise and inspire team members
• Excel in an environment with varied tasks while staying cool under pressure
• Openness to work within established standards and procedures
• Strong working knowledge with Microsoft Office, Outlook, Word and Excel
• Be available to work early, mid‑day and evening shifts, weekends and holidays
• Be able to lift at least 25 pounds

• Submit a resume with your application
• Be Serv Safe certified (Alcohol, Food Handler)
• Have proven prior experience and an enthusiastic willingness to learn
• Possess audio/visual, Amadeus‑ Salesforce and Springer Miller experience

• FREE Ski Pass and Golf Pass for you, your spouse and dependents and discounted passes for friends and family
• FREE Summer Bike Haul/Scenic Lift Pass for you, your spouse and dependents
• Steep discounts on Lodging rates for accommodation for friends and family (blackout dates apply)
• 25%
  -50% Food and Beverage Discounts
• 30% Retail discount at all outlets, gear and sponsor discounts
• Eligibility for affordable Manager Housing, a short walk or free bus ride away from work
• 401k, Health Benefits, PTO and Wellness Days
• Eligible for seasonal loyalty bonus

• Mid‑Senior level

• Full‑time

• Management and Manufacturing

• Hospitality