Lodging Coordinator Winter

Lodging Coordinator Winter 25-26

Join to apply for the Lodging Coordinator Winter 25-26 role at Yellowstone Club.

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world's only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18‑hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.

Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club's Residential Services department is currently seeking candidates for a Lodging Coordinator for the upcoming Winter season. The purpose of the Lodging Coordinator is to manage the lodging reservations for the rental program. Work closely with the property managers, housekeepers, and experience coordinators as well as the accounting, sales, and concierge teams.

• Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Rentals & Cabins, or Human Resources immediately.
• Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.

• Answering lodging inquiries via phone and email.
• Processing lodging reservations through a club resort management system.
• Daily management of reservation systems and reservation tracking spreadsheets.
• The Lodging Coordinator will provide high‑quality customer service to all Members and guests.
• Enter Owner reservations into TEI.

• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co‑workers with professionalism and respect at all times.
• Maintain privacy of our Members and guests at all times.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
• Assist other departments as necessary during busy periods.

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

• 1‑2 years of customer service related experience.
• Proficiency in the Microsoft Office suite of programs.
• High school diploma, GED or vocational training or job‑related coursework required.