Front Office Agent

Front Office Agent

The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, and maintaining professional relationships with guests to enhance their overall experience. This role supports the company’s goals, objectives, vision, mission, and values.

• Providing excellent customer service and telephone etiquette, actively aspiring to reach department and property defined goals and objectives.
• Hosting and welcoming guests with a friendly and sincere demeanor.
• Assisting with guest check‑in and check‑out processes, including folios, invoicing and billing.
• Thinking outside the box to own and solve guest stay areas of opportunity, going above and beyond to recover any service issues and exceed guest expectations.
• Communicating and partnering with all department leaders and hourly associates to ensure the guest experience is personalized and executed seamlessly.
• Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings to respond to guest questions and requests.

• High School Diploma or equivalent;
  Bachelor’s Degree preferred.
• Minimum of two years’ experience in a hotel operations environment.
• Minimum of two years’ experience in customer service.
• Basic math skills with the ability to accurately handle billing.
• Clear communication skills; proficient in speaking, reading, writing, and understanding English.
• Advanced proficiency in Word, Excel, PowerPoint, and Outlook; daily use of these programs is required.

Position requires walking and standing most of the working day; must be able to stand and exert well‑paced mobility for up to 6 hours. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat, and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.