Housekeeping Supervisor Winter

6 days ago Be among the first 25 applicants

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18‑hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.

Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Residential Services department is currently seeking candidates for a Housekeeping Supervisor for the upcoming Winter season! Our Winter employment months are November through April.

The purpose of the Housekeeping Supervisor is to assist the Housekeeping Management Team with supervisory tasks within private residences related to the Housekeeping department and the employees.

Starting at $23/hour

• Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Housekeeping, or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

• Provide training, coaching, and counseling to all housekeeping employees.
• Follow established policies and practices for the Housekeeping department and Residential Services division.
• Clean private homes at a level that meets the highest standards in the Hospitality industry.
• Oversee staff to ensure crews are utilizing department practices for consistency.
• Conduct regular inspections of the homes with a critical eye to ensure adherence to our cleanliness and operating standards while maintaining owner preferences.
• Assist the Housekeeping Management team with supervising the daily operations of the Housekeeping department sometimes including billing and scheduling.
• Converse with the Membership and guests in a hospitable and professional manner.
• Assist in recruiting, selecting, and training department personnel as well as providing performance reviews bi-annually.

• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Participate in and complete all required training/classes designated by Yellowstone Club, Human Resources, or your direct manager.
• Meet departmental productivity, organization, punctuality/attendance, and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain privacy of our Members at all times.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers, and directors/VPs.
• Perform work in a safe and high-quality manner.
• Project a favorable image of Yellowstone Club at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Nothing in this job description…