Multi Functional Resort Associate: West Yellowstone

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Multi-Functional Resort Associate is a cross-functional position that is responsible for two or more functions within various daily resort operations. This position ensures that all owners, guests and associates receive our Hospitality with Heart service.

Responsibilities include, but are not limited to:

• Housekeeping/Common Area – (67% time)
• Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms
• Maintains and adheres to housekeeping detail standards. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies. Makes beds. Replenishes supplies, such as kitchenware and toiletries. Sorts, counts, folds, mark, or carries linens.
• Inspects resort units, ensuring they are clean, functional, and sanitized for owners and guests
• Report status of assignments and communicate readiness of units to Guest Services using property management system.
• Records, delegates and monitors Housekeeping and Maintenance activity using HotSOS or manual tracking.
• Maintains resort interior by dusting and polishing furniture, counters, mirrors, fixtures; washing floors, windows, counters, walls, and woodwork; sweeping, scrubbing and mopping floors; cleaning and vacuuming carpets; re-supplying restrooms and locker rooms with necessary paper products.
• Removes trash and maintains interior appearance by picking up debris, emptying containers, transporting materials to disposal area; recycling materials. Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors.
• Laundry – (33% time)
• Processes laundry to include loading, operating and unloading washers and dryers: responsible for washing all soiled linens, towels, napkins and tablecloths; and folding and ironing.
• Understand operation of washing machines and dryers.
• Wash and dry all dirty linens, towels, rags, etc., as directed by management.
• Clean dryer filter daily and maintain all equipment as trained.
• Operate iron as per standard and ensure that it is shut off at the end of day.
• Folds laundry and stocks shelves.
• Assist in preparing and stocking of housekeeping carts.

• None

Education

• None required

Knowledge and Skills

• Organizational Skills.
• Excellent communication skills.
• Acquires job skills and learns company policies and procedures to complete routine tasks.
• Ability to read and comprehend routine instructions, short correspondence and memos.
• Ability to give high priority to customer service.
• Ability to solve problems with a minimum of supervision.
• Ability to read, write and understand English.
• Basic office skills helpful including basic math, proper cash handling procedures.
• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
• Ability to multi-task and work in a fast paced environment.
• Must be people oriented and able to work independently or with others as needed.
• Must be detail oriented.

Technical Skills

• Basic computer skills
• Ability to use basic office equipment including Fax, copier, printers
• Microsoft Office:
  Word, excel, outlook
• Key systems

Job Experience

• No previous experience is required.

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Level of decision making authority: N/A

Level of autonomy: N/A

Impact of incumbent's decisions on the organization: N/A

Supervisory Responsibility: N/A

Scope/Financial Responsibility: N/A

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you…