Housekeeping Manager

Job Description - Housekeeping Manager (HOT0C8RK
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Job Description

Conrad – Punta de Mita
Carretera Punta Mita Sayulita Km 2
Litibu 63734

A Housekeeper Manager is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

• Oversee housekeeping operations
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
• Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work
  
  Greg relationships in all hotel areas and with external customers and suppliers
• Ensure ongoing training
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• Ensure communication meetings are conducted and post‑meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the housekeeping team
• Competent in property management systems
• Assist other departments wherever necessary

• Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• A successful track record of managing a large team
• A high school certificate or equivalent
• High level of commercial awareness and cost control capabilities
• Promise previous experience of managing a department and profit and loss account
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
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• Ability to work under pressure
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• Flexibility to respond to a range of different work situations

• Proficient at an intermediate level with computers and computer programs, including Microsoft Office
• Strong organizational, budget management, and problem‑solving skills
• A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Proficiency at an intermediate level of English (desirable)

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century Sink Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our visionիտաս “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And our amazing Team Members are at the heart of it all!