Reservations West Glacier,MT Job West Glacier Montana USA,Hospitality / Hotel / Catering

Position: Reservations Staff at Glacier Raft Company West Glacier, MT
Location: West Glacier

Reservations Staff job at Glacier Raft Company. West Glacier, MT.

Primary

Job Description

The Reservationist is responsible for being knowledgeable about Glacier Raft Company trips, cabins and area information. Primary responsibilities include helping check in guest for fishing and overnight trips, as well as cabins and wedding guest, assist with answering phone calls, taking reservations via phone or in person, collecting payments for reservations, and answering emails in a timely manner.

Reports to:

Reservations Manager, Brandon Gonski

Primary Responsibilities

Learn all of Glacier Raft Company’s products and services
Check off opening/closing list as you get task finished
Answer Phones
Listen to voicemails
Respond to all emails for the company
Answer Tawk Chat messages in a timely manner
Book reservations (over the phone or in person), answer questions, reschedule/cancel trips
Check in daily fishing trips, overnights, cabins, weddings, and self-guides
Helping guest with local area information
Print off cabin/room/hostel check in’s, pair with maps, make keycodes
Constant communication with LG’s, DT, Housekeeping, and Kitchen
Help in Outdoor Center when needed
Call all missing digital waiver guest for the following day
Enter all paper waiver emails in excel spreadsheet for e-newsletter
Update cabin boards (Occupied, Ready to clean, or Clean)
Print off daily fishing, shuttle, self-guide, overnight trips for following day
Take payments/overdue payments for reservations
Pay fishing/overnight guides and give credits
Enter Daily Use # for fishing trips and river days for overnight trips
Communicate with SMO and GH on package trips
Book all Booking and Expedia bookings into Adventureres that come through Email, make sure to close/open cabins & rooms so we don’t get over bookings
Respond to all Booking and Expedia reviews
Update Multiday board and Spreadsheet
Set up and coordinate large group trips and special events

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education & Experience:

High school diploma;
Customer service experience

Physical Ability:

While performing the duties of this job, the employee is regularly required to talk, stand, walk, sit, bend, kneel, and lift

Licenses:

Valid driver’s license is required.

Reservations West Glacier, MT