Guest Service Specialist

Description

Gravity Haus is looking for an energetic and outgoing Haus Experience Specialist (Front Desk + Barista + Bartender) to join our team in Big Sky. This is a unique, guest-facing role that blends front desk operations, barista, and bartender responsibilities into one dynamic position.

If you're the kind of person who gets bored doing the same thing every day, you'll love this role. You might be checking in a guest one minute, making an espresso the next, helping turn a room, or jumping in on a property project - every day brings something different.

Key Responsibilities

• Welcome guests and members, ensuring a warm, responsive, and professional experience
• Manage check-in and check-out processes and support in-house guest requests
• Act as an ambassador for Gravity Haus, sharing knowledge of the property, amenities, and local experiences

• Prepare and serve high-quality coffee, beverages, and cocktails with consistency and attention to detail
• Open and manage tabs, process payments accurately, and maintain cash handling standards
• Make recommendations based on guest preferences and drive additional sales opportunities

• Build relationships with members and guests to create a strong sense of community
• Support and promote on-site events, programming, and member experiences
• Create a welcoming, social environment that reflects the Gravity Haus brand

• Maintain a clean, organized, and well-stocked workspace across all service areas
• Complete daily side work and support opening/closing responsibilities
• Collaborate with team members to ensure smooth and efficient operations
• Be ready to jump in and support across departments as needed

What We're Looking For

• 1+ year of experience in hospitality or customer service (hotel experience preferred).
• Excellent verbal and written communication skills; bilingual (English/Spanish) a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm in a fast-paced, guest-facing environment.
• A collaborative spirit and willingness to jump in wherever needed.
• Comfort using hospitality systems (PMS, Open Table, Slack, or similar).
• A passion for the outdoors, wellness, and a sustainable lifestyle.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 50 lbs occasionally.
• Flexibility to work weekends, holidays, and varying shifts as needed.

About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play - all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our core values
, which guide our culture, service, and growth:

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be "All-In" + Go the Distance
• Make it Better than You Found It

We're looking for team members who share these values and want to make a meaningful impact in both their work and community.

What We Can Offer You

When you join Gravity Haus, you're not just taking a job - you're stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.