Technologist - ISD

ISD Technologist – Eastern Montana

The Technologist is accountable for infrastructure development (research, design, and implementation) and operational activities, as well as maintenance / enhancement of computer and network technologies supporting the information technology (IT) needs of the corporation. The infrastructure technologies supported / developed will focus on network, server, system software, storage, database, or workstation components, requiring the individual to be competent in IT processes, software languages and tools.

Expected to develop relationships with technical and non-technical customers, coworkers, consultants, and vendors while continuing to research and advance technical process. Has substantial knowledge in one area of IT infrastructure and a broad-based understanding of other major technologies. Demonstrated commitment to design and operational excellence.

• Accountable for providing functionality, and for assuring reliability and availability, of computing infrastructure through either a design or operational perspective. Requires advanced problem-solving skills with little or no assistance and/or supervision within minimal time constraints. Position may require 24x7 availability for critical components and systems. Maintains ownership and accountability for the “health” of certain technologies being supported. Serves as the point of contact for specific infrastructure components and services.
• Performs, and may guide others in performing, the design or operation of a full range of infrastructure technologies and processes needed to provide solutions to complex IT services, problems, or opportunities. Performs assigned duties independently, has latitude for making design and operational decisions on a technology component level, and discusses or seeks approval on more complex/broader issues with the Supervisor, Lead Technologist, or Senior Technologist.
• Assists in project management activities by contributing to the development of project plans, estimating work, task scheduling, assigning work, cost/benefit analysis and progress reporting. May perform the full range of project management activities for small to medium scale projects. Assists Supervisor or Lead Technologist by recommending project resource needs, i.e., technical group staffing, customer and Information Solutions involvement, equipment, etc.
• Builds partnerships with internal customers and collaborates with vendors, consultants, and other ISD personnel to achieve solutions to the defined technical and business needs. This can include training customers on end user products, new services, and core technologies.
• Assists with planning, directing, and reviewing the day-to-day work of other team members. Assists in training technical staff on technical tools and new technologies.
• Provides technical guidance and IT process expertise on projects or system issues to other infrastructure group staff. Demonstrate a commitment to design and operational excellence.
• Committed to continuous learning and strives to increase relative skills and knowledge required for position. Keeps abreast of the latest developments in information technology. Is committed to continuous improvement of the technologies, support services and processes being delivered to support the Corporation's IT needs.

• High school diploma or GED equivalent, plus 8 or more years relevant IT experience, or;
• Associates degree in Information Technology, Computer Science or closely related with 4+ years relevant IT experience.
• 2 or more years’ experience with large-scale hardware and software platforms in multi-technology environments.
• Knowledge in most major infrastructure technologies including network, server, system software, storage or workstation hardware and software.

• Four-year college degree (BS or BA) in Computer Science, Math, Engineering, or another technical field.