Operations Manager – Sky

Location:

Big Sky, Montana

Terms:

Full-Time Winter Seasonal

Projected start date of October 3rd, 2026 through middle of April 2027.

Pay: $27/hour base wage, monthly incentives

Requirements:
Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.

Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below:
Service | Simple | Purposeful | Curious | Give Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don’t stop there. Our culture is about being a part of something bigger. Whether it’s contributing to our net zero climate initiatives, building lifelong friendships or making a customer’s vacation memorable, a job at Ski Butlers will be the best decision you make.

Operations leaders (aka assistant managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. More specifically, you will be responsible for leading a team of Ski Technicians and Team Leaders in their role. You will be responsible for reaching company goals including NPS, Revenue and Employee Satisfaction. No two days are the same as an operations leader!

Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role. We are looking for someone who has ownership, is self-motivated, driven to success, wants to grow this business and share in that success.

Ski Butlers is a standalone business within Alterra Mountain Company's family of mountain destinations. Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

We love everything snow. The mountains, the skiing, the passion - it's who we are. It makes up our identity. We are looking for like-minded team members who are excited to spend a winter in the mountains and share their passion with our customers.

Monthly bonus (4 total in-season)

• Free Alterra Mountain Company Employee Pass
• Unlimited access to all Alterra Mountain Company owned resorts, subject to blackout dates
• Ability to upgrade to Full or Base Ikon Pass at heavily discounted rate
• Free Big Sky Resort ski pass with ability to add on Tram access.
• Discounted access to 500+ industry brands
• Generous discounts to Rossignol/Dynastar/Lange equipment
• 401K benefit and match for ALL staff members over 18 years old
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization,…