Spa & Wellness Manager

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Year Round Full Time Management Greenough, MT, US

30+ days ago Requisition

We Inspire People to Be More Alive

About Paws Up Montana:

Paws Up embodies the spirit of the American West. It's a family owned and award-winning destination that truly inspires.

Paws Up Montana is seeking a Spa and Wellness Manager to add to our team. The Spa & Wellness Manager provides leadership, management, and supervision of the spa and wellness programs for all guests and employees at Paws Up Montana and the Green O. The Spa & Wellness Manager is a strategic leader who excels in crafting and managing a vision with creativity for our team to improve wellness, optimize merchandise and treatment selections, and to uphold the Resort’s Standards and Values.

• Expand the Spa and Wellness program to support Paws Up Montana and Green O initiatives, enhance guest experience, team member development, retention strategies, and operational excellence.
• Hire, trains, and supervises Spa and Wellness team members including recognition, coaching/counseling, and corrective action. Effectively advises in hiring, promotions, wage adjustments, and terminations.
• Creates an environment which motivates team members to collaborate, learn, perform, and develop their skills. Develops a high-performing team through thoughtful professional development, effective timely performance assessments, and productive workflow processes.
• Schedule and communicate with guests via phone, in-person, and Resort App messages promptly and accurately.
• Identifies and provides feedback on objectives and assesses performance and service excellence.
• Promotes excellent guest/team member relationships by reacting promptly, efficiently, and courteously to all guest and team member concerns.
• Oversees ongoing development and positioning of Spa and Wellness offerings in terms of overall concept definition, philosophy, and treatment & menu offerings. Reviews and refreshes Spa product offering in line with current guest and industry global trends.
• Maintains high-performance work environment and provides leadership throughout areas of responsibility to ensure optimum internal and external partner relationships.
• Responsible for inventory and revenue related to spa and wellness services, retail, and spa facilities.
• Monitors and ensures all Spa team members are properly trained to adhere to health and safety regulations from the Health Department, as well as industry-specific regulations for health, safety, and cleaning and sanitation.
• Oversees cleanliness, health, and safety of all spa facilities and retail area for professional spa products.
• Performs other duties as assigned to support the efficient operation of the department and The Resort.

• Bachelor’s Degree in related field preferred.
• Minimum 2 years management or leadership experience, preferably in a luxury spa or resort environment.
• Must have hands-on knowledge of retail/spa systems.
• Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
• Spa Wellness and Management Certification preferred.
• Certificate or experience as a Yoga Instructor or Wellness Provider preferable, but not required.
• Licensure or experience as a Massage Therapist preferable, but not required.
• Strong verbal/written communication, interpersonal, and analytical skills
• Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day
• Has a friendly…