Area Claims Supervisor

Role Details

Job Title:

Area Claims Supervisor

Location:

Remote - Montana

Employment Type:

Full Time

Requisition End Date 12/13/2026 (Posting may close earlier if filled or business needs change.)

Pro Ag is seeking an experienced and people-focused Area Claims Supervisor to lead, coach, and support a team of remote claims adjusters across Montana and Southern Idaho. This leadership role is responsible for driving claims excellence through effective team management, performance coaching, workload balancing, and operational oversight while ensuring high-quality customer service and timely claim resolution.

The Area Claims Supervisor serves as a key leader within the Claims organization, partnering closely with internal teams and external stakeholders to address escalated claim matters, support business objectives, and develop a high-performing claims team. This position is ideal for a frontline claims leader who enjoys mentoring employees, improving operational performance, and leading a remote workforce. The role requires approximately 40% travel throughout Montana and Southern Idaho to support team members, business partners, and operational needs.

Lead, coach, mentor, and develop a team of crop insurance adjusters across Montana and Southern Idaho, fostering a culture of accountability, engagement, and continuous improvement.

• Provide day-to-day leadership, performance management, and career development support, including employee coaching, performance reviews, and succession planning.
• Oversee claims operations to ensure timely, accurate, and customer-focused claim handling while maintaining compliance with company policies and applicable regulations.
• Build expertise in the crop insurance industry by remaining informed of industry development, regulatory changes, and best practices, and effectively translating that knowledge into day-to-day leadership and operational decision.
• Monitor workloads, allocate resources effectively, and support staffing decisions to meet service, quality, and business objectives.
• Review claim activity, assist with complex claim situations, and serve as an escalation point for challenging customer, agent, or operational issues.
• Partner with Claims Management and cross-functional business teams to identify opportunities for process improvement and operational efficiency.
• Deliver training, reinforce best practices, and support the successful adoption of claims processes, systems, and tools.
• Build strong relationships with agents, customers, and internal business partners through responsive communication and effective problem resolution.
• Travel throughout Montana and Southern Idaho to support field staff, conduct coaching and training activities, and strengthen team engagement and performance.

• Bachelor’s degree or an equivalent combination of education and relevant claims leadership experience.
• Minimum of 2 years of people leadership experience within a claims environment.
• Experience managing, overseeing, or supporting claims operations, with a strong understanding of claims handling best practices and customer service expectations.
• Demonstrated success coaching, developing, and leading frontline employees, including performance management and employee development.
• Excellent communication and relationship-building skills, along with the ability and willingness to travel approximately 40% statewide within Montana and Southern Idaho.

Strong organizational, analytical, problem-solving, and decision-making skills, with the ability to manage multiple priorities in a fast-paced environment.

A strong understanding of using data analytics or Power BI to inform decision-making.

• Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment.
• Basic…