Assistant Racquets Professional Summer

Yellowstone Club is a paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18‑hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.

Racquet’s facilities include 3 new hard tennis courts, 6 new pickleball courts, 2 platform tennis courts and plans are underway to build 2 new padel courts by summer of 2025. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

The purpose of the Assistant Racquets Professional is to create exceptional racquets experience for members and guests at Yellowstone Club, in‑line with the goals set forth by the Director of Racquets Sports.

• Ensurethateachmemberandguestreceivesoutstandingguestserviceinaguestfriendlyenvironmentwhich includesgreetingandacknowledgingeverymemberandguest,maintainingoutstandingservicestandards,solidproductknowledgeandallothercomponentsofguestservice.
• Empoweredtoguaranteetotalguestsatisfaction,displayhospitalityandprofessionalismtoourguestsatall times,takeprideinrepresenting
  
  Yellowstone
  
  Clubprofessionallywithourmembersandguestsandassurethatalltransactionswithguestsarehandledinalegalandethicalmanner.
• Understandandapplyallpropertysafetyandsecurityprocedurestomaintainasecureandsafeenvironmentfor employees,members,andguestsatalltimes.
  
  Intheeventofanaccidentoremergency,seekmedicalattentionifnecessaryandcontactthe
  
  General Manageror Human Resources immediately .
• Maintainafavorableworkingrelationshipwithall Clubemployeestofosterandpromoteapositiveworking environment.

The Assistant Racquets Professional will support the Director of Racquets Sports in teaching lessons, clinics, pro shop management, tournaments, event execution, exhibitions and other duties relating to the running of this highly regarded racquets program.

The Assistant Racquets Professional’s responsibilities will include, but not be limited to, teaching lessons and clinics to both junior and adult players of all abilities, helping to organize clinics, pro shop administration and general communication with membership, organization of Club events, and to generally enhance the member experience by proactively engaging the membership in all racquets activities.

• Handle Memberandguestquestions,complaints,andissues.
• Performalldutiesandresponsibilitiesinatimelyandefficientmannerinaccordancewithestablished Club policies,procedures,andstandardsofservicetoachievetheoverallobjectivesofthisposition.
• Meetdepartmentalproductivity,organization,punctuality/attendance,andconsistencystandards.
• Maintainapositiveandrespectfulattitude.
• Treat members, guests, vendors, customers and co‑workers with professionalism and respect at all times.
• Maintainprivacyofourmembersatalltime.
• Maintainacleanandneatappearanceatalltimes.
• Communicateregularlyandeffectivelywithallemployees,supervisors,managersanddirectors.
• Performworkinasafeandhighqualitymanner.
• Projectafavorableimageof Yellowstone Clubto Membersandguestsatalltimes .
• Mustbeabletoworkflexibleworkhours/scheduleincludingevenings,weekendsandholidays.
  
  Longhoursmayberequiredduetobusinessdemands.
• Nothinginthisjobdescriptionrestrictsmanagement’srighttoassignorreassignduties,workhoursand/or responsibilitiesforthisjobatanytime.

Disclaimer:

Thisjobdescriptionisonlyasummaryofthetypicalfunctionsofthispositionandshouldnotserveasanexhaustiveor comprehensivelistofallthepossibleduties,tasksandresponsibilitiesbeingperformedbypeopleassignedtothis classification.

Allpersonnelmayberequiredtoperformdutiesoutsideoftheirnormalresponsibilitiesfromtimeto time, asneeded.

A high school diploma, GED, or equivalent is required. The ideal candidate will have one to two years of experience in customer service…