Case Manager

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Regular Full-Time Professional Montclair, CA, US

30+ days ago Requisition

Salary Range: $25.50 To $27.03 Hourly

The OPARC Mission

OPARC believes that all individuals deserve the human right to be valued members of society regardless of their intelligence or physical capabilities. OPARC exists to make training, employment, and social opportunities available and to be the champion for thousands of people with disabilities in Southern California.

CASE MANAGER, CREATIVE ARTS AND EXPLORE

General Statement of Function

The Explore and Creative Arts Case Manager is responsible for coordinating and managing person-centered services for assigned Oparc participants through the development and implementation of Person-Centered Plans (PCP) and Individual Service Plans (ISP). This role facilitates ongoing assessment and progress monitoring and maintains accurate and compliant records in accordance with Developmental Disabilities Services (DDS) and CARF standards.

Case Managers are also responsible for delivering personalized, high-quality services through regular participant engagement and close interdisciplinary collaboration with families, care providers, and Regional Center partners, as well as providing advocacy, guidance, resource coordination, solution-focused support to remove barriers, and promoting skill development to help participants achieve greater success, independence, and alignment with their personal goals and preferences.

• Manage a participant caseload of approximately 45 participants.
• Develop Person-Centered Plans (PCP) and One-Page Descriptions or use the existing PCP to guide the direction of the program.
• Based on the PCP, develop the Individual Service Plan (ISP) and other assessment forms in collaboration with assigned participants and other support team members.
• Coordinate, gather information for, and document meetings on an annual, semi-annual, and quarterly basis, or as needed.
• Schedule meetings with participants and support team members to discuss and review progress on objectives.
• Complete at least 10 hours per month of participant supervision support, including but not limited to front desk coverage, bus duty, and ratio support.
• Review Community Coach daily progress notes to monitor participant progress, identify needed goal or tracking updates, and support accurate, compliant, person-centered documentation.
• Complete Special Incident Reports (SIRs) in accordance with DDS/Title 17 regulations and submit to the Program Manager for review and approval. Complete Observation Reports and other required incident documentation as directed.
• Maintain participant records in accordance with Oparc, Department of Developmental Services (DDS), and Commission on Accreditation of Rehabilitation Facilities (CARF) standards.
• Support participants in addressing daily activity needs, personal concerns, and barriers to participation through guidance, counseling, and advocacy.
• Serve as a liaison between care providers, Regional Center staff, Oparc staff, and peers to ensure effective communication and coordinated support.
• Use participant feedback and satisfaction data to assess service quality, identify participant experience trends, and report improvement opportunities to management. Complete exit paperwork for participants no longer receiving services and conduct a six-month follow-up on their status from the date of exit.
• Perform program intakes as assigned, develop recommendations based on assessment outcomes, and obtain and verify all required documentation, including…