Customer Service Representative ( Part Time

Customer Service Representative (Part Time)

Job Title:

Customer Service Representative (Part Time)

Location:

Near the Wellmont Theater

Hourly Pay: $15.49

Schedule:

Varying

Final date to receive applications: 2 January 2026

Department:
Operations - Field (OPS
001)

Location:

I73- THE CRESCENT

Customer Service Representative processing written transaction requests from Monthly Parking, Transient customers and stakeholders. Provides consistent and professional customer service in assisting internal and external customers with monthly and daily parking requirements.

• Develop sound critical and decision‑making skills necessary to thrive in a fast‑paced environment with back‑to‑back calls while maintaining poise, accuracy, and speed.
• Act as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations.
• Foster customer success, happiness, and satisfaction by building customer rapport, addressing inquiries and complaints, providing empathy, and communicating information.
• Embrace performance-based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfaction.
• Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency.
• Leverage technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data.
• Answer inbound emails, phone calls, and faxes within department and individual service‑level and quality goals. Acts as point of contact for both internal and external monthly parking customers.
• Provide comprehensive service and support for Monthly Parking customers, including potential customers, existing customers and stakeholders.
• Provide comprehensive branch, lot and account maintenance support.
• Respond to customer inquiries ensuring they receive timely resolution and accurate information.
• Demonstrate excellent customer service to assist in retaining Monthly Parking customers.
• Ensure all customer account information is updated accurately and notes are entered for every transaction.
• Utilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management and the Training Department.
• Complete and maintain any required paperwork or record‑keeping methods.
• Enter customer payment information for PAP or credit card when received by fax, e‑mail or letter as well as over the phone.
• Keep up to date with changes in workflow, policy, and product knowledge.
• Provide support and training to new CSR positions.
• Keep accurate records and update all systems with required information.
• Assist other CSR’s with troubleshooting for clients.
• Process all work orders and meter‑out reporting and upload the required documents to the share drive.
• Process hotel voids and enter into wireless system for revenue purposes.
• Prepare and cost out supply orders for all attendant locations and then upload the required information to the share drive.
• Prepare all non‑registered passes for Hotel Macdonald and place them into wireless system for revenue purposes.
• Assist with monthly Guest Passes for the Westin Hotel invoicing purposes.
• Maintain deliverable calendar to ensure all departments meet external deadlines.
• Monitor and maintain the Storefront email, sorting, responding, and processing all requests that enter through here.
• Issue, enter, and track temporary paper passes as needed.
• Answer inbound calls and meet individual service‑level and quality goals. Acts as first point of contact for both internal and external monthly parking customers.
• Provide service for telephone‑based customers for sign‑ups and maintenance of monthly parking accounts.
• Provide user support/assistance to customers using the web‑based interface.
• Complete all after‑call work required to finalize a new customer sign‑up or modify an account.
• Receive and accurately data‑enter customer information, credit card and pre‑approved payment sign‑up information.
• Assist daily parkers with meter‑out of orders and requests for information.
• Other duties as assigned.