Customer Service Representative at Township of Montclair

Customer Service Representative at Township of Montclair

Join to apply for the Customer Service Representative at Township of Montclair role at Reimagined Parking
.

Final date to receive applications: 16 January 2026

Base pay range: $15.92/hr – $15.92/hr.

Department:
Operations - Field (OPS
001)

Employment Type:

Full Time

Location:

I73- THE CRESCENT

Reporting To:
Location Manager

Compensation: $15.13 - $15.92 / hour

Job Title:

Customer Service Representative (Part Time)

Location:

Montclair, NJ

Hourly Pay: $15.92

Schedule:

Varying

This role processes written transaction requests from Monthly Parking, Transient customers and stakeholders, providing consistent and professional customer service to internal and external customers.

• Develop critical decision‑making skills to thrive in a fast‑paced environment with back‑to‑back calls while maintaining poise, accuracy, and speed.
• Act as a courteous company brand ambassador while processing transactions, interfacing with guests, communicating policies, and enforcing regulations.
• Foster customer success, happiness, and satisfaction by building rapport, addressing inquiries and complaints, providing empathy, and communicating information.
• Participate in performance‑based call monitoring, recording, and assessment to improve communication, timeliness, and overall satisfaction.
• Maintain accurate, speedy operations while optimizing voice quality, grammar, tone, and proactiveness to improve quality and consistency.
• Leverage technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data.
• Answer inbound emails, phone calls, and faxes within department and individual Service Level and Quality goals, serving as point of contact for monthly parking customers.
• Provide comprehensive service and support for Monthly Parking customers, including potential, existing, and stakeholder customers.
• Maintain branch, lot, and account maintenance support.
• Respond to customer inquiries ensuring timely resolution and accurate information.
• Demonstrate excellent customer service to help retain Monthly Parking customers.
• Ensure all customer account information is updated accurately and notes entered for every transaction.
• Utilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management, and the Training Department.
• Complete and maintain required paperwork or record‑keeping methods.
• Enter customer payment information for PAP or credit card when received by fax, e‑mail, letter, or over the phone.
• Keep up‑to‑date with changes in workflow, policy, and product knowledge.
• Provide support and training to new CSR positions.
• Keep accurate records and update all systems with required information.
• Assist other CSR's with troubleshooting for clients.
• Process all work orders and meter‑out reporting and upload the required documents to the share drive.
• Process hotel voids and enter into wireless system for revenue purposes.
• Prepare and cost out supply orders for all attendant locations and upload information to the share drive.
• Prepare all non‑registered passes for Hotel Macdonald and enter into wireless system for revenue purposes.
• Assist with monthly Guest Passes for the Westin Hotel invoicing purposes.
• Maintain deliverable calendar to ensure all departments meet external deadlines.
• Monitor and maintain the Storefront email, sorting, responding and processing all requests that enter through here.
• Issue, enter, and track temporary paper passes as needed.
• Answer inbound calls and meet individual Service Level and Quality goals, acting as first point of contact for monthly parking customers.
• Provide service for telephone‑based customers for sign‑ups and maintenance of monthly parking accounts.
• Provide user support/assistance to customers using the web‑based interface.
• Complete all after‑call work required to finalize a new customer sign‑up or modify an account.
• Receive and accurately data‑enter customer information, credit card and pre‑approved payment sign‑up information.
• Assist daily parkers with meter‑out orders and requests for information.
• Other duties as assigned.

• Must be at least 18…