Student Services Specialist

* ** Upload Resume or Curriculum Vitae
** for automatic population of information to the application.
* The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application.
* ** Review information
** and double-check all fields containing information that the system parsed – the software is intelligent, but you need to verify that the data is accurate.
* In the **“My Experience”
** section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.
*
* Note:

** If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.
*
* PRINCIPAL DUTIES AND RESPONSIBILITIES:

*** Oversee the traffic flow and student needs in the main lobby and self-help station areas as assigned.
* Meet individually with students on a case-by-case basis to further research and address inquiries and when applicable, discern matters that require escalation to partner offices for resolution.
* Support Red Hawk Central enrollment management/retention initiatives and campaigns as assigned.
* Assist with Red Hawk Central Call Center activities as needed.
* Support the growth and development of undergraduate and graduate student workers.
* Participate in regularly scheduled cross-training in order to provide excellent customer service and precise, seamless support for services that support financial aid, student accounts, registrar and advising; participate in the extended and evening hour rotation provided by Red Hawk Central office each semester.
* Work in close partnership with University offices and colleagues to address and resolve student service inquiries, questions and concerns in a timely manner.
* Receive and respond to inquiries via phone, digital media, email and/or in person.
* Assist in maintaining accurate student contact records both in Banner and Starfish for regulatory service and accountability purposes.
* Refer higher complex matters to the Associate Director as per protocol.
* Consult with the Associate Director on a regular basis to discuss progress, identify areas for growth, and effect resolutions.
* Represent Red Hawk Central/University at meetings, seminars and divisional events.
* Prepare written/email correspondence in the course of official duties; prepare clear, accurate, and informative statements and reports with respect to Red Hawk Central business operations, statistics and activities.
* Maintain essential records, paperwork and files in a confidential, thorough manner.
* Actively support the programs and initiatives within the Student Academic Services (SAS) unit as well as the Student Development & Campus Life (SDCL) division.
* Serve on appropriate committees as assigned.
* Perform other duties as assigned.
* Management retains the right to add or change job duties at any time.
*
* QUALIFICATIONS:

*** Graduation from an accredited college with a Bachelor's degree.
* Minimum of two years of professional experience in a higher education setting or similar organization.
* Ability to work a flexible schedule which may include evening hours.
* Significant experience with responding to customer inquiries via phone, email and/or in person.
* Strong listening, problem analysis, solving skills; and interpersonal skills.
* Organizational talents with an attention to detail.
* Experience working with diverse student populations, demonstrated ability to work collaboratively within a fast-paced environment.

Building on a distinguished history dating back to 1908, Montclair State University has evolved from an institution that was a recognized leader in teacher education to an R2 research institution ranked as one of the 100 best public doctoral universities in the nation. The University serves 22,000 undergraduate and graduate students with more than 300 doctoral, master's and baccalaureate programs provided by 13 colleges and schools.

Situated on a beautiful 252-acre campus just 12 miles from New York City, Montclair delivers the instructional and research resources of a large public university while retaining the supportive and personalized academic environment that provides a feeling of community more typical of smaller institutions.

Montclair State University is proud to be committed to the principle of equal employment opportunity and does not discriminate in its recruitment and employment practices. The University is an inclusive, richly diverse community that fosters mutual respect, tolerance and understanding among all students and employees.
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