Collection Agent

Position: COLLECTION AGENT
Location: Sainte-Julie

At Novatech, every day is a chance to step into a world of innovation and collaboration.

Overview
Under the supervision of the Director, Credit and Collections, the incumbent is responsible for monitoring customer accounts, optimizing cash collections, and contributing to the overall performance of the collection cycle at Novatech Group.

What We Offer

Temporary position with potential for permanent employment

Hybrid work opportunities

Opportunities to be part of continuous improvement projects

Close‑knit team support

Growth and learning environment

People‑centered management approach

The Challenges We Have For You

Monitor overdue customer accounts and coordinate collection activities

Communicate with customers by phone and email to ensure timely payments

Maintain rigorous follow‑up on payment arrangements and commitments

Identify, document, and escalates billing disputes to stakeholders

Collaborate closely with Sales, Customer Service, and Accounting teams to resolve issues efficiently

Perform account reconciliations and make necessary adjustments

Ensure compliance with internal credit and collection policies and procedures

The Profile We Are Looking For

3–5 years of experience in collections, credit, or accounts receivable management

Strong negotiation, persuasion, and problem‑solving skills

Sound judgment and attention to detail

Ability to manage multiple files simultaneously in a fast‑paced environment

Excellent communication and collaboration skills

Proficiency in Excel (VLOOKUP, Pivot Tables) and Outlook

Experience with an ERP system is an asset

Bilingualism
English proficiency is required due to frequent written and verbal communications with teams in Ontario and the United States.

About Novatech
Founded in 1982, Novatech is a leading Canadian manufacturer in the door and door‑glass industry, with over 1,500 employees, 16 plants and 5 distribution centers across North America.

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