Bilingual Patient Support Representative

Location: Châteauguay

Enhance the healthcare experience as a Bilingual Patient and Member Support Representative at Teladoc Health. Deliver exceptional service through calls, emails, and chats while working flexible hours.

This role is essential for ensuring high customer satisfaction as you manage inquiries and issues effectively. You'll draw on your strong telephonic communication skills to explain complex concepts clearly to a diverse audience. The position involves both independent and collaborative work within a dedicated team.

Key Responsibilities:

• Manage inbound calls, emails, and chats

• Address inquiries and resolve patient concerns

• Provide information about Teladoc Health services

• Handle crisis situations professionally and efficiently

• Collaborate with team members to enhance service quality

Requirements:

• Bilingual in English and French

• Exceptional empathy and understanding of patient needs

• Strong organizational skills in a high-paced environment

• Ability to adapt to new processes quickly

• Minimum commitment of 15 hours per week

Utilize your communication skills, problem-solving abilities, and empathy to excel in this significant role.
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