Bilingual Patient Support Representative

Location: La Prairie

Elevate your career with Teladoc Health as a Bilingual Patient and Member Support Representative. Manage inquiries via calls, emails, and chats to ensure customer satisfaction and service excellence.

Teladoc Health is seeking a Tier 1 representative to address patient and member concerns effectively. This role demands outstanding telephonic communication and problem-solving skills for a diverse clientele. You'll work both independently and as part of a cohesive team, demonstrating empathy and organizational abilities in a fast-paced setting.

Key Responsibilities:

• Manage inbound calls and emails to resolve issues

• Provide accurate information about Teladoc Health services

• Coordinate queues for efficient member support

• Handle crisis situations professionally

• Engage empathetically with patients and members

Requirements:

• Bi-lingual in English and French

• Strong telephonic communication skills

• Superior problem-solving and organizational capabilities

• Ability to manage multiple priorities effectively

• Experience in customer service or virtual healthcare preferred

Embrace the chance to support patients while developing your skills in virtual healthcare within a flexible schedule.
#J-18808-Ljbffr