Customer Service Team Lead Vaudreuil-Dorion

Location: Vaudreuil-Dorion

Lead the Customer Service team in delivering exceptional service at our Vaudreuil-Dorion office. This role focuses on coaching representatives and resolving complex customer inquiries effectively.

As the Customer Service Team Lead, you will report to the Director of Sales and oversee daily operations while mentoring staff. Key responsibilities include monitoring performance, assisting with training, and supporting improvement initiatives. You will also play a critical role in escalating customer issues and enhancing overall service effectiveness.

Key Responsibilities:

• Guide and coach team members on customer service processes

• Resolve complex customer inquiries and escalations promptly

• Track performance metrics and implement service improvements

• Collaborate with various departments to streamline customer experiences

• Maintain best practices and compliance with company standards

Requirements:

• Minimum of 3 years in customer service, with team leadership experience

• Strong conflict-resolution and problem-solving skills

• Fluency in French and proficiency in English required

• Proficiency in Microsoft Office and ERP/CRM systems

• Positive attitude with a strong customer-focused mindset

Enhance your leadership skills and drive customer satisfaction as a Customer Service Team Lead in Vaudreuil-Dorion.
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