Customer Experience Specialist

Location: Candiac

Career Opportunities:
Customer Experience Specialist (526949)

Requisition  
-Posted 07/23/2026 - Infrastructure Products Group
- Oldcastle Infrastructure
- Full Time
- Customer Service

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products.

Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary
This person will be responsible for promptly addressing customer inquiries, questions and/or concerns in a timely and professional manner. It will also be required to manage quotes and orders by processing and following-up on both as required. This is an entry level position (~1-2 years’ experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle’s SOPs.

Job Location
This role will be based in our facility in Candiac, QC.

Job Responsibilities

Process submissions, support customers’ quotes, orders, and inquiries related to their dedicated market

Answer calls and handle email inquiries; providing courteous, timely, and effective customer service

Inform customers of the status of their orders, advising them of any changes

Comply with company attendance standards

Coordinate effectively with transportation, planning, engineering and sales

Create cases in Net Suite for customer issue resolution and product design

Strong relationship skills: fits well with all employee levels, is comfortable with rigorous give and take, communicative and collaborative style

Effective Team Player with the ability to work independently

Energetic, able to provide and receive feedback

A willingness to take instruction and be accountable for their duties

Skilled user in MS Office programs (Net Suite a plus)

Customer focused; dedicated to meeting the expectations of internal and external customers

Able to organize and prioritize work in an effective manner

Able to deal with client escalations in a respectful and effective manner

Has a keen interest in personal development; i.e. learning the business, product application, intercommunication skills, etc.

Job Requirements

At least 1-2 years Customer Service in an office environment

Experience working in manufacturing or logistics is preferred

Excellent interpersonal and oral/written communication

Comfortable user of excel

Detail oriented, with the ability to multi-task

Demonstrated ability to work calmly in a fast-paced team environment

Willing to be adaptable & flexible in our ever-changing work environment

What CRH Offers You

Highly competitive base pay

Comprehensive medical, dental and disability benefits programs

Group retirement savings program

Health and wellness programs

An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle Infrastructure, a CRH Company, is an AFFIRMATIVE ACTION AND EQUAL OPPORTUNITY EMPLOYER.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.

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