Customer Service Role at Oldcastle

Location: Candiac

Drive customer satisfaction as a Customer Service Specialist for Oldcastle, a CRH company, in Candiac, QC. This entry-level role focuses on handling inquiries and cooperating across teams.

As a Customer Service Specialist, you will manage customer relationships by responding to inquiries and overseeing order processing. Ideal candidates will have 1-2 years of relevant experience and demonstrate strong relationship-building skills. Working in this collaborative environment will allow you to showcase your dedication to customer-focused service and adaptability.

Key Responsibilities:

• Process customer orders and manage inquiries efficiently

• Deliver timely responses to calls and emails

• Inform customers about their order status effectively

• Collaborate with planning, transportation, and engineering teams

• Create and manage cases in Net Suite for customer resolutions

Requirements:

• At least 1-2 years of office-related customer service experience

• Strong oral and written communication skills

• Proficient in Excel; familiarity with Net Suite is advantageous

• Detail-oriented and capable of multitasking

• Willingness to adapt to a diverse work environment

Seize the opportunity to grow your customer service skills with Oldcastle while contributing to a unified team effort.
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