Hybrid Customer Service

Position: Hybrid Customer Service Role - ABB
Location: Saint-Jean-sur-Richelieu

Elevate your career with ABB in a hybrid Customer Service role based in Saint-Jean-sur-Richelieu. Engage with customers while managing orders and enhancing satisfaction.

In this customer-centric position, you'll provide internal and external service, focusing on order and claim management. With your 2-3 years of experience, you will communicate effectively with customers, addressing their needs, solving problems, and ensuring orders are handled seamlessly.

Key Responsibilities:

• Oversee and manage customer orders and claims

• Address after-sales issues and resolve EDI errors

• Keep customers informed about shipping delays and deliveries

• Collaborate with Logistics on shipping details

• Participate in continuous process improvement efforts

Requirements:

• 2 to 3 years of customer service experience

• Must be bilingual in French and English

• Proficiency in various computer systems required

• Understanding of SAP considered an advantage

• Strong verbal and written communication skills necessary

Use your customer service expertise at ABB to help drive impactful change in electrification solutions!