Senior Customer Service Agent at Nortera

Location: Brossard

Elevate your career with Nortera as a Senior Customer Service Agent in Brossard. This role focuses on supporting sales through order management and customer interaction.

In this pivotal position, you will report to the Manager of Customer Service and Distribution. Your responsibilities will include processing orders from both American and Canadian customers and collaborating with warehouses and logistics for smooth order delivery. This role also involves ensuring invoicing accuracy, maintaining price lists, and addressing complex customer service issues.

Key Responsibilities:

• Process orders from American and Canadian customers

• Collaborate with logistics and production for delivery compliance

• Ensure accuracy in invoicing and order confirmation

• Manage customer communications regarding order delays

• Support the onboarding of new customer service agents

Requirements:

• Minimum 5 years in a customer service role

• Proficient in Office and Google Suite

• Strong communication skills in French and English

• Autonomous with a solution-oriented mindset

• Team spirit and resourcefulness

Bring your expertise in customer service to enhance the Nortera experience in Brossard.