Branch Banking Associate Digital Services

Branch Banking Associates help customers navigate everyday banking, digital services, and financial questions from TD Canada Trust’s Saint-Hyacinthe office.

This Personal Banking Associate position combines customer service with operational support across the branch. You will educate customers on digital channels, handle confidential matters with judgment, and help resolve service issues. The work also requires accurate documentation aligned with regulations and TD’s Code of Conduct and Ethics.

• Deliver day-to-day banking advice and customer service
• Guide customers toward appropriate solutions and team members
• Educate customers on mobile, ATM, and online banking
• Ensure documentation reflects business intentions and regulations
• Share industry knowledge to support common objectives

• Knowledge of banking solutions and processes
• Proficiency with Word, Excel, Outlook, branch software, and internet
• Strong administration, organization, planning, and time management
• Effective verbal and written customer communication
• IFC or equivalent required within 90 days

Apply customer service, digital banking knowledge, and accurate administration to support branch customers and operational excellence.