Senior Solution Consultant – Kinaxis Maestro - Inc. (Saint-Jean-sur-Richelieu

Position: Senior Solution Consultant – Kinaxis Maestro - Enterprise Solutions Inc. (Saint-Jean-sur-Richelieu)
Location: Saint-Jean-sur-Richelieu

Job Title:

Senior Solution Consultant – Kinaxis Maestro

Position Overview  As a Kinaxis Maestro Senior Solution Consultant, your primary focus will be leading end‑to‑end production support, application maintenance, and system troubleshooting for established Kinaxis Maestro implementations. Secondarily, you will drive continuous improvement by leading minor enhancements, configurations, and functional releases. This role requires a hands‑on technical expert who can rapidly resolve critical system issues while advising business users on process optimizations.
Core Responsibilities  Primary Duty:
Production Support & System Maintenanc
Technical Support & Troubleshooting:
Act as the primary point of contact for resolving complex data, model, and analytic configuration issues in live environments
Issue Resolution:
Troubleshoot functional errors and apply rapid fixes to ensure smooth day-to-day operations and high platform availability
Data Integrity & Harmonization:
Perform data readiness and quality assessments across ERP source systems to ensure successful data sync and maintain a robust Double Closed Loop integration
User Support & Adoption:
Address ongoing business queries, create user manuals, and oversee targeted training activities to ensure business users run Maestro applications efficiently
Secondary Duty:
Enhancements & Continuous Improve men
Solution Configuration:
Design, build, and configure minor enhancements and system changes across modules like Demand Planning (DP), Supply Planning (SP), Capacity Planning, DRP, MPS, MEIO, and S&O;

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Requirements & Gap Analysis:
Conduct discovery workshops and analyze business requests for system improvements to map new to‑be processes
Testing & Quality Assurance:
Design configuration test scripts, lead unit testing, and execute end-to-end testing to ensure enhancements pass User Acceptance Testing (UAT) seamlessly
Documentation:
Create and maintain technical documentation, architecture updates, and solution designs for all new platform modifications
Experience & Qualifications

Education:

Bachelor’s degree in Engineering, Supply Chain, or a related technical fiel
Professional

Experience:

5 to 8 years of dedicated experience supporting and implementing Kinaxis Maestro / Rapid Response, including participation in 2 to 3 successful end-to-end project lifecycle
Required

Certifications:

Minimum Kinaxis Solution Consultant – Level 2 certification is a strict requirement. (Kinaxis Maestro Solution Consultant/Solution Architect in Supply Chain Planning preferred)
Technical & Functional Competenc   Domain Expertise:
Deep functional knowledge of standard supply chain business processes, control settings, and standard data models (specifically Supply Planning, Capacity Planning, DRP, MPS, MEIO, and S&O;)
Support Acumen:
Robust understanding of application support frameworks, incident management, and technical documentation standar
Communication:
Exceptional ability to lead client discussions, facilitate collaborative problem-solving workshops, and explain complex analytical fixes consistently.

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