Deskside Support Technician

Overview   Akkodis is seeking a  Bilingual (EN/FR) Deskside Technician  for a contract position with a client in  La Prairie, QC . The ideal candidate will have experience supporting users with all IT-related needs, including application support, technology inquiries, hardware, and services.
Position    Deskside Tech EN/FR
Type    Long-Term Contract
Responsibilities       The site requires ability to speak both French and English.
Deskside Support Role - Tech will be the front line of Client and interface with customers onsite at their location and provide each user with white glove service for all IT related questions in the area of application support, technology questions, hardware and services.
You’re highly skilled at detection of users’ needs, troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution.
You will educate users on technology features, assisting with hardware selection process, demos and training along with provide software and personal training sessions for users on standard tool sets.
You are the customer advocate and coordination point for all customer issues and requests, even if these are beyond the scope to solve and take ownership of their issue.
Additional Requirements       Strong Customer Service skills and are approachable, a good listener, takes ownership of their issue and empathetic.
High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment.
Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with customer viewpoint.
Skill Requirements       Excellent Customer Service Skills; advanced knowledge of installation and operation of relevant software, hardware and other equipment; 3-5 years of related experience and training.
A+ certification & Microsoft MCP Certification a plus.
Ability to deliver great customer experiences and to be invigorated by constant personal interaction. Ability to manage multiple, simultaneous tasks, client relationships and expectations. Strong communication skills. Positive attitude. Work hours are M-F 8-5, no OT.
Seniority level       Mid-Senior level

Employment type

Contract
Job function       Information Technology and Consulting
Industries       IT Services and IT Consulting

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