Technical Support Expert at ISAAC

Location: Saint-Bruno-de-Montarville

Enhance client experience as a Technical Support Expert with ISAAC by addressing technical issues efficiently and professionally. Your expertise will drive customer satisfaction and seamless support.

In this key role, you will oversee customer requests through an incident tracking system, delivering swift and effective resolutions. You are responsible for thorough documentation of issues and ensuring compliance with SLAs and KPIs. Your contribution to the team is crucial, including sharing knowledge and fostering collaboration among colleagues.

Key Responsibilities:

• Manage customer requests prioritizing urgency

• Document and analyze technical issues for documentation

• Provide training related to ISAAC solutions for clients

• Ensure prompt resolution of cases with follow-ups

• Engage actively in team activities and share insights

Requirements:

• College diploma in a relevant discipline

• 2 to 3 years of experience in technical support

• Proficient communication skills in both French and English

• Strong organizational and problem-solving skills

• Flexible to work evenings and weekends as necessary

Bring technical support excellence and collaboration to ISAAC.
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