System Administrator

At Web Hosting Canada (WHC), we are passionate about helping Canadians succeed online by offering reliable website, domain, and email services tailored to their needs. Our mission extends beyond being a leader in online solutions. We strive to create a workplace that fosters growth, innovation, and connection. If you thrive in a dynamic, caring environment and are excited about shaping Canada’s tech landscape, we’d love for you to join our team!

The Opportunity
As a System Administrator, you are the senior escalation point for everything that keeps WHC’s hosting environments secure, fast, and reliable. Reporting to our Lead System Administrator, you own critical incidents end to end, untangle the complex client environments nobody else can crack, and coach our L1 and L2 teams through advanced technical cases.

This is a hands‑on role with real influence over how our infrastructure scales. You will strengthen monitoring, automate the work that should not be manual, harden our backup and recovery posture, and help standardize systems that have grown organically over many years. If you like being the person others elevate to, and you would rather fix the underlying cause than close the ticket, you will fit here.

What You’ll Do

Monitor production infrastructure and respond to incidents in real time

Diagnose and resolve complex performance issues, including load balancing, database optimization, and system tuning

Identify and remediate security incidents such as malware, phishing, abuse, and blacklisting

Provision, configure, and decommission dedicated and cloud servers

Own backup, restore, and disaster recovery operations, and verify that they actually work

Manage patching and operating system lifecycle across the fleet

Lead complex customer migrations and performance audits

Coach and guide our L1 and L2 support teams through advanced technical cases

Work with external vendors to troubleshoot hardware and software issues

Improve monitoring, alerting, and automation so that fewer problems become incidents

Escalate platform‑level issues to Dev Ops and coordinate the response

Contribute to internal documentation and systems standardization

What You Bring

5+ years administering Linux systems running LAMP stacks (Apache or Nginx)

Hands‑on experience with cPanel/WHM in a production hosting environment

Strong knowledge of DNS, IPv4/IPv6, and core web technologies

Experience with email systems (SMTP, POP, IMAP), deliverability, and reputation management

Database administration experience with MySQL or MariaDB

Comfort with Bash and the command line

Experience with backup and restore tooling, and with monitoring and alerting platforms

Working knowledge of firewalls and web application firewalls (CSF, Mod Security, Cloudflare, or similar)

Strong written and verbal communication in English or French

Willingness to take part in a shared on‑call rotation

Nice to Have

Cloud Linux, Lite Speed, or Imunify
360

Word Press performance and security tuning at scale

Scripting in Python, PHP, or Perl

Virtualization platforms such as KVM, Proxmox, VMware, or Open Stack

Configuration management or infrastructure as code (Ansible, Terraform)

Git for configuration and change management

Certifications such as LPIC, Red Hat, or cPanel

Why Join WHC?

Hybrid: 1 to 2 days a week at our Montreal office, the rest from home

Group insurance, telemedicine, and an employee assistance program

A shared on‑call rotation with a named backup each week, compensated in line with WHC policy

Real technical ownership and a direct line to the people making infrastructure decisions

A team that lives its values

WHC is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all WHCers. We welcome applications from people of all backgrounds, and we are happy to accommodate candidates with disabilities at any stage of the process. Just let us know what you need.

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