Customer-Facing Technical Services Manager

Location: Venise-en-Québec

Transform technology deployment as a Customer-Facing Technical Services Manager at Axon in Canada, involving 80% travel. Ensure client satisfaction through expert solutions and effective installations.

As a Customer-Facing Technical Services Manager with Axon, you will manage the deployment and support of innovative Fleet systems, acting as a bridge between technology and customer needs.

Your role demands strong technical understanding, especially with networking, third-party management, and customer engagement. You'll lead teams to provide exceptional service and support.

Key Responsibilities:

• Direct Fleet installations while ensuring customer satisfaction

• Maintain communication with clients and team members

• Deploy and troubleshoot hardware/software solutions

• Create comprehensive documentation for installations

• Conduct training for users on Axon's technology

Requirements:

• Extensive knowledge of IP networking and related technologies

• Proven leadership in customer service and installations

• Experience in law enforcement settings preferred

• 5+ years in a technical managerial capacity

• Must reside near a major airport for travel

Utilize your networking expertise and customer-oriented mindset to elevate Axon's mission of Protecting Life.
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