Bilingual Onsite Deskside Analyst

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Requisition Number: 106381

Location:

• Primary location is 100 Bd de l'Industrie, Candiac, QC J5R 1J1 which is 95% of expected work days.
• Our techs typically share a rotation to go to a secondary site once per week at 1177 55e Av., Dorval, QC H9P 2W3

14,000+ engaged teammates globally

$8.2 billionin revenue in 2025

Certified as a Great Place to work in 9 Countries in 2025

Fortune 500 Company (No. 447) in 2025

Received
25+ industry and partner awards in the past year

$1.4M+ total charitable contributions in 2024by Insight globally

Now is the time to bring yourexpertiseto

Insight.

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As aFortune 500 Solutions Integrator with deepexpertisein cloud, data, AI, cybersecurity, and intelligent edge, we guideorganizationsthrough complex digital decisions.

The Services Technician reports to the Services

Lead. The Services Techniciananalystis responsible forthetroubleshooting, repair,installing of peripherals,and instrumentation devices or hardware,as well as providingtechnicalassistanceand training to system users.

The Technicianmustdemonstrateabilityto enable technology solutions by working collaboratively with clients, business partners, other IT Divisions,vendors,and corporate stakeholders.

Troubleshoot and triage the Enterprise or Desktop Systems in conjunction with Operations.

Work with Citrix, Virtual Desktop, thin clients and provide advanced troubleshooting on Windows operating systems.

Assemble,configure,and troubleshoot computers and peripherals at an advanced level

Install operating systems and properly approved and licensed software

Perform routine equipment maintenance and upgrades.

Provide training on hardware and software

Install necessary drivers for required components and tests its functionality

Diagnose system hardware, software, and operator problems;and recommend or perform remedial actions to correct problems based on knowledge of system operation.

Acquireandmaintaincurrent knowledge of relevant product offerings and support policiestoprovide technicallyaccuratesolutions to our clients

Work with ticketing system provided, accurately and completely documenting work performed.

Create andmaintaindocumentation for the knowledge base

Performs routine equipment maintenance and upgrading tasks

Troubleshoot problems on computers, peripheral sand refer more complex problems to experienced staff

Enters commands andobservessystem functions to verify correct system operation.

Performs initial triage on personal printers or supported peripherals andadviseon warranty coverage requirements if applicable.

Mentoring and training of teammates

Participate in multi team rotations as required

Be able to work in a group or individual setting as required.

Understand anddemonstratethe willingness to promote Insight’s vision and values

BeAmbITious:

This opportunity is not just about what you do today but also about where you can go tomorrow.

When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

IT related Certificate or Diploma from a recognized post-secondary institution

3-5 years troubleshooting related experience and/orIT customer service experience in an enterprise environment

Strong communication, organizational, customer service, documentation,and problem-solving skills

MustpossessA+ certification

MCSE, MCPdesignationor other certifications are anasset

ITILcertificationrequired

Working knowledge of Power Shell is an asset

Working…