Front Office Manager

Company Description

Portola Hotel & Spa at Monterey Bay is a AAA Four Diamond hotel located in downtown Monterey, California, within walking distance of Fisherman's Wharf, Cannery Row, and the Monterey Bay Aquarium. As one of California's first LEED® Certified hotels on the Central Coast, the Portola features 379 renovated guest rooms, sustainable and eco-friendly amenities, and access to 60,000 square feet of meeting space shared with the Monterey Conference Center.

Celebrated for its blend of coastal luxury and natural design, the hotel offers private balconies with ocean or garden views, spacious marble bathrooms, and hypoallergenic features. Recognized as one of the Top Twenty Hotels in Northern California by Condé Nast Traveler’s readers, Portola is an ideal family- and pet-friendly destination near the area's top attractions, dining, and shopping.

This is a full-time, on-site role for a Front Office Manager at Portola Hotel & Spa, located in Monterey, CA. Responsibilities include overseeing the daily operations of the front desk, managing and mentoring front office staff, ensuring guest satisfaction, and maintaining high customer service standards. The Front Office Manager will handle guest inquiries, monitor room availability, collaborate with various hotel departments, and implement policies to enhance guest experiences and operational efficiency.

This role requires strong leadership skills to motivate the team and meet the hotel’s service standards.

• Proficiency in Office Administration and Front Office management, with attention to organizational detail
• Strong skills in Customer Service and ensuring Customer Satisfaction
• Effective Communication skills to interact with guests, staff, and other departments
• Leadership and team management abilities to supervise and mentor staff
• Problem-solving skills and a proactive approach to handling operational challenges
• Proficiency with hotel management software and reservation systems is a plus
• Previous hospitality, front office, or management experience preferred
• Flexibility to work various shifts, including weekends and holidays
• Bachelor’s degree in Hospitality, Business Administration, or a related field is a plus

Mid-Senior level

Full-time

Hospitality