Valet Attendant Spa

Regular Part Time Monterey Plaza Hotel LP, Monterey, CA, US
30+ days ago

Requisition
Salary Range: $16.50 To $16.50 Hourly

The Monterey Plaza Hotel & Spa is a luxury property that features four penthouse suites and over 22,000 square feet of meeting space that includes stunning and expansive exterior spaces. Banquets, the Coastal Kitchen and Schooners Bar restaurants, Tidal Coffee, and Room Service provide various outstanding dining options. The Lobby Lounge features libations, small bites, and live music most evenings. The Vista Blue Spa offers a wide array of services in a magnificent location on the penthouse suite level and is host to our Fitness Center.

Shopping options include the Vista Blue Spa, Tidal Coffee, the Front Desk or via our onsite retail partners. Our group and leisure guests have spoken through Trip Advisor, ranking the Monterey Plaza Hotel & Spa in first place for both business and leisure travel in Monterey year after year. The Monterey Plaza’s mission is to consistently operate as one team, to produce raving fans, loyal guests and associates while achieving annual financial expectations.

Enthusiastically taking care of our guests defines hospitality at our property!

We are seeking Bell/Valet Attendants to join our award‑winning team.

Our Bell Valet Attendants greet our guests with gracious hospitality. They embody the Woodside Spirit and set the tone for the perfect arrival experience by following all of our service standards and engaging warmly with our guests and visitors.

• Adheres to the Monterey Plaza Hotel and Bell‑Valet Department’s high standards of customer service while standing behind the Bell Desk and while moving to various hotel locations as needed. Handles all hospitality transactions while standing and using continuous mobility throughout the front office and other service areas.
• Consistently greets guests in a friendly and professional manner.
• Assists guests with luggage to and from rooms.
• Stands and moves throughout the bell desk and lobby areas to continuously perform the essential functions of the position.
• Following correct protocol stores and retrieves keys and moves guest vehicles.
• Recommends Monterey Plaza food & beverage outlets, Vista Blue Spa and other hotel facilities.
• Assists guests by giving directions, storing luggage, mailing packages, room moves and room shows, and performing other similar such service requests.
• Keeps bell carts and back storage areas clean.
• Maintains closet area, including doors.
• Sets up and takes down coffee breaks.
• Gathers and distributes guest mail and information to meeting rooms, registration desks, and guest rooms.
• Provides shuttle service to hotel guests on an on‑call basis.
• Keeps main lobby picked up, organized, and dispenses of trash.
• Keeps upper plaza area picked up and organized.
• Works cooperatively with all hotel departments. In particular, with the valet, front desk and concierge department to ensure seamless service to the guests.
• Contributes to a safe work environment reporting and acting on any unsafe conditions.
• Maintains equipment in like new condition. Follows all procedures for equipment use and maintenance. Reports any equipment issues to management or engineering.
• Follows and adheres to department policies, procedures and standards.
• Offers assistance to all guests who might need it in a warm and friendly manner.
• Posts up at bell desk to anticipate guests who may be checking in or out.
• Stores luggage and fills out claim tickets completely.
• Shines bell carts whenever working a scheduled shift.
• Keeps bell closets clean and neat at all times.
• Sets up and tears down coffee break and keeps it clean.
• Takes baggage to and from guest rooms.
• Responds to guest requests for directions and recommendations. Recommends hotel food & beverage outlets and the Vista Blue Spa first.
• Passes on information to other departments whenever necessary.
• Collects and distributes keys according to established protocol.
• Actively promotes hotel outlets and amenities.
• Moves and parks guest vehicles as required.
• Drives the hotel van on an as needed basis if registered as an authorized…