Tier I

ITS Tier I

Target Salary: $60K - $65K

LOCATION: Presidio of Monterey, CA

The person in this position will provide telephone, walk‑in or office support services in addition to the assessment of customer needs, resolution of issues and documentation of steps taken.

• OS support, Account support (password resets, account unlocks, basic account troubleshooting), basic software support, basic hardware diagnostics, software installation, and document customer requests and steps taken to resolution.
• Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems.
• Recognizing and escalating more difficult problems to Tier 2 support.

Educational requirements include an AS/AA Degree in a related discipline from an accredited college or university or the equivalent technical experience.

Experience requirements include zero to five years of related experience.

Knowledge of macOS, Windows, and iOS.

• IAT I/A+ CE Certification is Required to Start
• Tier 3 Investigation/Secret Clearance is Required to Start

Lin Tech Global is an award‑winning, ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Lin Tech has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc.

500's List of "Fastest Growing Private Companies". The Lin Tech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

Our robust benefits package includes Open Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

Lin Tech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.

All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written affirmative action plan. This plan is available for inspection upon request.

This role requires an active Secret Security Clearance, customer approval, and successful completion of a pre‑employment background screening.