Executive Community Association Manager

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them.

We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day.

EMPLOYEE OWNER POSITION

PURPOSE:

The Executive Community Association Manager is responsible for a small portfolio of HOAs including, but not limited to: daily operations, regular interaction with and support of Board of Directors members/homeowners/vendors, meeting attendance, budget preparation, and overall community business management. In addition, the ECAM will act as a team lead and will assist in training Community Association Managers within the Division.

JOB DUTIES AND RESPONSIBILITIES:

• Manage a small portfolio of assigned communities that may include single family, townhomes, condominiums, or commercial industrial complexes in accordance with the Trust standards
• Assist in performing training for all managers in the Division Support team members by reviewing Board packets
• Respond to client concerns and issues of client satisfaction; bring items of concern to the attention of AVP or VP of Community Management as applicable, and/or Executive Team
• Review and approve mailing and other critical items for accuracy, format, and content
• Ensure overall quality of service for both external and internal deliverables
• Occasionally lead team meetings in the absence of Leadership
• Act as a conduit to bring operational concerns and issues from the team to the AVP or VP of Community Management as applicable, and/or Executive Team
• Assist with specific duties including, but not limited to: training, assistance with promoting new initiatives (i.e. Vantaca upgrades, revised procedures, new processes)
• May attend Board meetings for Associations not in their portfolio as assigned by Supervisor for coverage needs
• Regularly check in with Board members from recently transitioned accounts for customer satisfaction
• Regularly check in with new-hire training efforts in the Division
• Partner with AVP or VP of Community Management, as applicable, to form action plans for clients and identify coaching opportunities for team
• Develop and maintain deep understanding of how to navigate the organization and guide team in use of centralized departments and resources
• Complete financial forecasting and assists with secondary review of community budgets
• Support problem clients or new clients to ensure they are on-boarded and assist in transitioning to a permanent manager or management team
• Support, in an interim fashion, community portfolio due to vacancies, vacations, or growth and partner with leadership to strategize on the assignment of the accounts
• Support client transitions (onboarding, CAM to CAM, developer control changes)

QUALIFICATIONS:

• 5+ years of Community Management experience
• Strong analytical, organizational, and problem-solving skills
• Work independently, with little direction, and with accountability to Division Leadership for the end results achieved
• Demonstrate a positive attitude and ownership mentality; we believe in each employee can build his/her own future
• Strong ability to problem solve and utilize resources to being solutions to the client challenges
• Strong written and verbal communication skills
• Ability to delegate to internal support team members
• Ability to coach others through changes in process
• Ability to provide conflict resolution to personality challenges that may arise with Board members or homeowners in a calm manner
• Solid knowledge of Microsoft Outlook, Excel, and Word
• Strong leadership abilities and comfort with public speaking (small and large groups)
• Must be a team player
• Ability to manage workflow amid shifting priorities
• Willing to learn Company process and procedures, and learn/use proprietary…