Membership & Family Services Assistant -Part Time

Title:

Impact Lead I, (MFS) Membership & Family Services – Monterey

Work Schedule:

Part‑time – generally scheduled up to 25 hours per week, Mondays – Fridays, between 12:00 pm – 6:00 pm with occasional later evening and weekend responsibilities for programming, training, and special events.

Reports to:

Site Supervisor, Monterey

Location:

Casanova Oak Knoll Park Center 735 Ramona Ave., Monterey, CAMISSION: “Our Mission is to inspire and empower the youth of Monterey County to realize their full potential to become responsible, healthy, productive and successful citizens.”

POSITION SUMMARY:

Working under the direction of the Site Supervisor, the Boys & Girls Clubs of Monterey County (BGCMC) MFS, Impact Leader I is directly responsible for achieving the BGCMC’s Mission by providing outstanding customer service to reinforce a welcoming, positive Club environment, with special emphasis on instilling a sense of belonging among youth and parents. Additionally, the MFS Impact Leader I is responsible for maintaining accurate Membership records and following Membership protocols and standard operating procedures.

PRIMARY

FUNCTIONS AND RESPONSIBILITIES:

Youth Success

• Create a welcoming environment for youth, parents and other stakeholders
• Provide prompt, professional, courteous customer service for youth and the general public by knowing current program and activity offerings
• Adhere to Membership Services protocols and procedures
• Uphold BGCMC rules, operational values, etc. through a youth development approach
• Enforce mandatory sign-in process for all Members, volunteers, visitors, and vendors
• Provide weekly new member/parent orientations and instruct new members of Club rules and use of membership card
• Respect the confidentiality of member, employee, and volunteer information
• Ensure culture of high expectations and monthly recognition of youth for their efforts, achievements
• Address youth behavior with a positive discipline approach that incorporates responsibility, accountability and appropriate consequences for their actions
• Serve as role model to youth exemplifying the pillars of Good Character & Citizenship
• Serve as a mentor to guide youth through personal and educational challenges
• Demonstrate integrity, sound judgment, respect for others, and a strong commitment to the positive development and well‑being of youth
• Model appropriate behavior, professionalism, responsibility, and respectful communication at all times.

Membership Management

• Ensure the entry area, front counter and other work spaces are safe, neat, clean, and in order to provide outstanding customer service
• Maintain Kidtrax database for the Monterey site, collect and report accurate Membership data utilizing electronic and paper-based tracking tools
• Comply with Monterey Peninsula Unified School District (MPUSD), Expanded Learning Opportunity (ELOP) data sharing agreement defined in the current Memorandum of Understanding (MOU) with BGCMC’s Monterey Site
• Manage the MPUSD, ELOP membership data base, 6
  
  Crickets for the Monterey Site
• Maintain inventory, ensure equipment/supplies are in good working order and stewarded as intended
• Communicate effectively using the public address system, phone, in person, e‑mail and Blackboard system
• Maintain daily tracking and reporting of the Catch the Bus Program in coordination with Operations
• Provide accurate record keeping of membership financial transactions and timely submission to Accounting
• Communicate any safety, transportation, maintenance, technology, and facility issues to Operations

Family Services & Volunteer Support

• Provide families with information regarding community service agencies
• Assist with parent education and support group workshops for families as needed
• Provide orientations for volunteers and Service…