IS&T Student Employee - Solution Center

Job Title

IS&T Student Employee - Solution Center

Assist Information Services and Technology staff with first‑level technical support, classroom technology, computer lab maintenance, and a variety of IT tasks and projects.

• Assist with requests for student identification cards and related system management.
• Provide first‑level technical support for computer hardware and software.
• Log, track, and resolve support requests through the KACE ticketing system.
• Perform testing for software updates to identify potential issues and verify proper functionality.
• Assist in the setup, imaging, and deployment of computers, printers, and other IT equipment.
• Support classroom technology, projectors, and audiovisual systems to ensure smooth operation.
• Maintain computer labs by ensuring systems are updated, functional, and properly configured.
• Perform basic troubleshooting for network connectivity, account access, and other system issues.
• Support inventory management, equipment tracking, and hardware lifecycle documentation.
• Document testing results and communicate findings to the appropriate teams for resolution.
• Provide excellent customer service in person, by phone, and through email.
• Complete other technology‑related tasks and projects as assigned.
• Other duties as assigned.

• High School Diploma or GED equivalent.
• Basic understanding of computers and ability to learn on the job.
• Ability to troubleshoot basic computer issues.
• Dependability and positive team player attitude.
• Excellent written and verbal communication skills.
• Capacity to lift and carry items up to 20 lbs and perform required physical tasks.
• Positive interaction with students, faculty, and staff.

UM is an Equal Opportunity Institution.