Director of Restoration Emergency Services
Listed on 2026-01-12
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Management
Operations Manager, Program / Project Manager
Benefits:
Maternity, Paternity & Adoption Leave
Company shirts
Company vehicle/vehicle allowance
Company cell phone
401(k)
401(k) matching
Company parties
Competitive salary
Dental insurance
Employee discounts
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Are you motivated by a drive to serve others and achieve results? Do you thrive as an independent yet collaborative team player who takes initiative and gets things done? Are you comfortable with a fast-paced work environment where urgency is key? Do you have a keen eye for detail and ensure thoroughness in your work? If so, we welcome you to join our exceptional team!
Join the Paul Davis Team!
Director of Emergency Services
As Director of Emergency Services, this position covers all aspects of Paul Davis management including company culture, customer focus, business process, financial responsibility and reporting, and overall leadership skills.
$85,000 - $110,000 base per year (depending on experience) + bonus program
Essential Duties/Responsibilities:
Gains the skills and knowledge in each of the restoration service areas
Promotes brand standards in alignment with company vision
Build key relationships within the construction and restoration community to generate business leads
Learn the financial goals, responsibilities and reporting requirements
Drives profitability across all channels through analysis of sales and margin
Identifies, develops, and retains internal talent; recruits and builds relationships with external talent
Communicate the various service offerings to potential customers
Attend business related events within the community
Develop a business plan in partnership with Paul Davis leadership to achieve profitability goals
Recruit and coach team members, promote teambuilding and engagement in the office
Marketing and sales of your company’s services to current and potential client base, insurance carriers, and industry professionals
Schedule and conduct department and company meetings and weekly performance meetings with direct reports
Coordinate and discuss financial/operational matters on a regular basis with finance personnel and department leads
Responsible for expense budget maintenance
Review job reports, WIP and customer relations with Leadership Team
Review plans and needs of the department
Implement, follow, and communicate company policies and procedures
Ensure proper communication between departments
Ensure compliance with industry standards
Ensure compliance with third party administrator in respect to insurance guidelines
Responsible for maintaining participation on insurance carrier programs
Responsible for resolving escalated customer service matters
All other duties as assigned
Competency – Knowledge, Skills, and Abilities:
Knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint, SharePoint, Adobe, Teams, Zoom etc.)
Extensive knowledge of estimation software
Extensive Knowledge of emergency services within the restoration industry
Customer service and communication skills
Administration skills
Coaching and leadership skills
Effective meeting skills
Strategic planning skills
Ability to learn and operate our primary operating systems: RMS, Xactimate, Sage, Power BI, Contractor Connection, ADP, SharePoint, and One Drive
Ability to create documents and invoices
Ability to answer and communicate with customers over the phone and face to face
Ability to work office equipment (fax, scanner, printer, phone system, computers)
Ability to work independently
Ability to coordinate multiple jobs within the same time frame
Ability to oversee a staff of up to twenty employees
Stress Management and Composure
Maintain a high level of confidentiality
Professionally represent the Paul Davis Restoration principles of honesty and integrity
Required
Education and Experience:
Knowledge or experience in construction or restoration
A minimum of 4+ years experience in a management or leadership role within the restoration industry
Working knowledge of MICA, RMS, and water mitigation tools.
Preferred Experience:
Bachelor’s or Associate's degree in business, construction, or engineering
Experience with industry…
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