Administrative Associate

The Office of Central Advsing at Auburn University at Montgomery is accepting applications for an Administrative Associate. The Administrative Associate plays an important role in fulfilling Central Advising’smission by ensuring the front office operates efficiently and effectively. Key responsibilities include scheduling appointments, managing phone and email communications, and maintaining accurate records.

Additionally, this position involves coordinating advising events, executing purchasing and reconciliation processes, interfacing with other campus offices to promote student success, and assisting the Director and Associate Director with various administrative tasks. This position reports to the Director of Central Advising.

Auburn University at Montgomery reserves the right once interviewing has begun to stop accepting applications.

Front-office Operations (80%)

• Foster a welcoming atmosphere through excellent customer service, ambiance,and positive interactions.
• Oversee daily front-office operations, including processing student forms, opening and closing the office, and maintaining accurate student records.
• Supervise the waiting room and manage scheduling for walk-in and scheduled advising appointments to ensure efficient service.
• Monitor and direct phone calls and email inquiries to the appropriate advisors and departments.
• Coordinate office supply inventory and manage purchase orders as needed.
• Initiate and track maintenance requests using the Track-It system.
• Coordinate Central Advising events, such as workshops, registration fairs, and information sessions. This includes promoting events with the Marketing teamand managing room reservations with Conference Services.
• Collect and maintain accurate fiscal and statistical records; assist with report preparation and data entry.
• Prepare, proofread, and/or draft correspondence for supervisory staff.

Enrollment & Retention Support (20%)

• Assist with inquiries sent to advising help andcentraladvising, following up to ensure timely resolutions.
• Support enrollment and retention initiatives, including call campaigns and proactive outreach to recently admitted and continuing students, and track student responses.
• Act as a liaison between students, advisors, and other departments to facilitate efficient support.

Minimum Qualifications
High school diploma and two (2) years clerical/administrative experience. Relevant education may be substituted for experience requirement.

Preferred Qualifications
Bachelor’s Degree and experience working in higher education or academic support services office.

AUBURNUNIVERSITYATMONTGOMERYIS ANAFFIRMATIVEACTION/EQUALOPPORTUNITYEMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Human Resources/affirmative action/equal employment opportunity (aa/eeo) strives to ensure an inclusive and equitable working, living, and learning environment for members of theaumcommunity.