Administrative Associate

The Office of Central Advsing at Auburn University at Montgomery is accepting applications for an Administrative Associate. The Administrative Associate plays an important role in fulfilling

Central Advising’smission by ensuring the front office operatesefficiently and effectively. Key responsibilities include scheduling appointments, managing phone and email communications,and maintaining accurate records.

Additionally, this position involves coordinating advising events,executing purchasing and reconciliation processes, interfacing withother campus offices to promote student success, and assisting the Director and Associate Director with various administrative tasks. This position reports to the Director of Central Advising.

Auburn University at Montgomery reserves the right onceinterviewing has begun to stop accepting applications.

• Foster a welcoming atmosphere through excellent customer service, ambiance,and positive interactions.
• Oversee daily front-office operations, including processingstudent forms, opening and closing the office, and maintaining accurate student records.
• Supervise the waiting room and manage scheduling for walk-inand scheduled advising appointments to ensure efficient service.
• Monitor and direct phone calls and email inquiries to the appropriate advisors and departments.
• Coordinate office supply inventory and manage purchase ordersas needed.
• Initiate and track maintenance requests using the Track-Itsystem.
• Coordinate Central Advising events, such as workshops,registration fairs, and information sessions. This includespromoting events with the Marketing teamand managing room reservations with Conference Services.
• Collect and maintain accurate fiscal and statistical records;assist with report preparation and data entry.
• Prepare, proofread, and/or draft correspondence for supervisory staff.

• Assist with inquiries sent to advisinghelpandcentraladvising, following up to ensure timely resolutions.
• Support enrollment and retention initiatives, including callcampaigns and proactive outreach to recently admitted and continuingstudents, and track student responses.
• Act as a liaison between students, advisors, and other departments to facilitateefficient support.

High school diploma and two (2) years clerical/administrative experience. Relevant education may be substituted for experience requirement.

Bachelor’s Degree and experience working in higher education oracademic support services office.

• Ability to learn applicable University practices and procedures
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint,Outlook)
• Strong organizational skills
• Strong problem-solving skills
• Excellent verbal and written communication skills
• Ability to learn university software (Banner, Argos,Advisortrac,CRM Advise,Tigerbuy, etc.).
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to interact effectively with a diverse student andstaff population.
• Ability to review materials and identify discrepancies ormistakes
• Ability to handle confidential information with discretion and professionalism.
• Ability to troubleshoot daily office issues independently.

Located in Alabama’s vibrant state capital, Auburn University at Montgomery is a fast-growing university on the rise. Don’t justtake our word for it:
The Princeton Review rates us as one of thebest colleges in the Southeast, while U.S. News & World Report recently ranked us No. 22 among regional universities in the Southfor the quality of undergraduate teaching and 38th among all public institutions in the region.

AUBURN UNIVERSITY AT MONTGOMERY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard torace, color, national origin, religion, sex, sexual orientation,gender identity, gender expression, pregnancy, age, disability,protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Human Resources/ Affinitive Action/Equal Employment Opportunity (AA/EEO) strives to ensure an inclusive and equitable working, living, and learning environment for members of the AUM community.