Operations Coordinator

• Job Title: Operations & Administrative Coordinator

• Company: The Region HR Consulting Firm

• Location: Montgomery, Alabama (Primary Operations)-Hyrbid/Remote

• Position Type: Part-Time (20 Hours/Week) / Non-Exempt (Hourly)

• Pay Rate: $18.00 – $20.00 / hour

The Region HR Consulting Firm is seeking a hyper-organized, detail-oriented Operations & Administrative Coordinator to serve as the operational backbone of our growing team. This role bridges high-level administrative support with day-to-day operational management, ensuring that internal processes run smoothly and our clients receive exceptional, high-touch service.

You will manage multiple moving parts—from dashboard tracking and contract renewals to performance review coordination, calendar management, and workflow monitoring. You will act as a key point of contact for internal staff, consultants, technology subscribers, and executive leadership, maintaining efficiency across all administrative and operational touchpoints.

• Dashboard Management: Maintain The Region HR Dashboard and Monthly Client Dashboards, proactively notifying clients and consultants when a client has 8 hours remaining before exceeding their monthly contracted hours. Ensuring target goals are on track to be met.

• Contract Tracking: Monitor and track client contract expiration dates to ensure timely renewals and proactive follow-ups. Working with consultants to seek out new clients.

• Email & Inquiry Triage: Manage the  email account during business hours, routing client communications to the appropriate consultants and tracking task follow-ups
• Website Inquiries: Monitor the company website and process incoming new client inquiries.

• Subscriber Onboarding (Client-Facing): Process new app subscriber sign-ups for The Region HR Technologies App, initiate welcome sequences, and guide users through profile setup and required documentation uploads within the platform.

• Service Request Routing (Non-Client-Facing): Review incoming requests for services submitted through the non-client-facing side of the platform and route them directly to dedicated consultants for timely fulfillment and scoping.

• Performance Evaluations: Manage and distribute monthly performance reviews, including handling 30-, 60-, and 90-day as well as 3-, 6-, and 12-month client and internal reviews.

• Internal Reviews & SOPs: Coordinate internal staff annual reviews and create clear internal Standard Operating Procedures (SOPs) for firm processes and protocols.

• Time Tracking (Clockify): Manage weekly Clockify data to ensure all internal staff are logging their hours daily.

• Calendar Management: Manage and maintain the CEO’s calendar for scheduling.

• Meeting Coordination: Schedule quarterly team meetings, attend to take accurate minutes, and coordinate monthly/quarterly community service initiatives for the team.

• Employee Engagement: Manage all client and internal staff monthly birthdays and employee anniversaries, ensuring timely acknowledgment and card mailings.

• General Assistance: Provide day-to-day administrative and operational assistance to consultants and the CEO as dictated by client needs.

• Experience: 2–3 years of proven experience in an administrative, operations, office management, or tech-enabled service role (HR consulting or professional services environment preferred).

• Technical Proficiency: Advanced command of the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfort navigating web-based technology platforms/apps.

• Communication: Exceptional verbal and written communication…