Part-Time Student Accounts Front Desk Cashier

Job Description Overview

The Student Accounts Front Desk Cashier serves as the first pointof contact for students, parents, faculty, staff, and visitorsinteracting with the Student Accounts Office. This position provides excellent customer service by answering phones, responding to emails, greeting visitors, and assisting with general officeinquiries. The ideal candidate is professional, organized,detail-oriented, and committed to delivering outstanding customer service in a fast-paced university environment.

• Greet students, parents, and visitors in a professional,courteous, and friendly manner.
• Answer incoming telephone calls and direct inquiries to the appropriate staff member.
• Respond to emails and general correspondence regarding studentaccount questions and office procedures.
• Provide basic information regarding billing, payments, refunds,payment plans, and account balances.
• Assist students and parents with navigating university system sand locating account information.
• Maintain front desk operations and ensure reception arearemains organized and welcoming.
• Process incoming and outgoing mail and assist with filing and document management.
• Maintain confidentiality of student records in accordance with university policies and federal regulations.
• Assist with special projects.
• May require extended periods of sitting, standing, and workingat a computer.

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to maintain professionalism when interacting with students and parents.
• Basic proficiency in Microsoft Office applications, including
  
  Outlook, Word, and Excel.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and prioritize work effectively.

• Previous customer service, receptionist, or office experience.

• Ability to communicate clearly and professionally in person, byphone, and through email.
• Ability to maintain confidentiality of sensitive information.
• Strong problem-solving and customer service skills.
• Ability to work independently and as part of a team.
• Dependable, punctual, and professional in appearance and conduct.

Located in Alabama’s vibrant state capital, Auburn University at Montgomery is a fast-growing university on the rise. Don’t justtake our word for it:
The Princeton Review rates us as one of thebest colleges in the Southeast, while U.S. News & World Report recently ranked us No. 22 among regional universities in the Southfor the quality of undergraduate teaching and 38th among all public institutions in the region.

AUBURN UNIVERSITY AT MONTGOMERY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color,national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Human Resources/Affirmative Action/Equal Employment Opportunity (AA/ EEO ) strivesto ensure an inclusive and equitable working, living, and learning environment for members of the AUM community.

9/24/2026