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Member Experience Specialist

Job in Montgomery, Montgomery County, Alabama, 36136, USA
Listing for: Hope Credit Union
Full Time position
Listed on 2026-10-07
Job specializations:
  • Customer Service/HelpDesk
    Banking & Finance
  • Finance & Banking
    Banking & Finance
Salary/Wage Range or Industry Benchmark: 32000 - 45000 USD Yearly USD 32000.00 45000.00 YEAR
Job Description & How to Apply Below

HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) seeks a Member Service Representative in the Retail Operations department. Reports to the Branch Manager and is based in HOPE’s branch network across locations.

The MSR delivers information on HOPE products, resolves member issues, and ensures a positive member experience. The role emphasizes building member relationships, meeting growth and retention targets, and maintaining compliance with policies and security

We are currently recruiting a Member Experience Specialist for our team in Montgomery, AL, United States.

As a Member Experience Specialist, you will play an important part at Hope Credit Union in Montgomery, AL, United States.

We invite applications for the Member Experience Specialist position located in Montgomery, AL, United States.

The following opportunity is for a Member Experience Specialist with Hope Credit Union.

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