Customer Care Representative

Description

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced environment where teamwork and communication are key?

Join our team as a Customer Care Representative and become a key part of our team’s customer experience, ensuring every interaction reflects our commitment to excellence.

• Comprehensive benefits: 401(k), medical, dental, vision, life, AD&D, short- and long-term disability, critical illness, accident, and hospital indemnity coverage
• Paid holidays and vacation
• Ongoing training to develop your skills and advance your career
• Supportive, team-oriented culture built on integrity and accountability

• Handle inbound and outbound customer calls professionally and efficiently
• This position is scheduled is 9am-6pm Monday-Friday
• Schedule service calls and record important details accurately
• Communicate effectively with team members and management
• Deliver world-class customer service and meet satisfaction goals
• Maintain accurate job notes and database records
• Manage multiple tasks in a fast-paced environment
• Provide timely feedback to management
• Build productive relationships with customers and coworkers

• High School Diploma or GED
• 1–2 years of customer service or call center experience
• Strong verbal and written communication skills
• Working knowledge of computers and software applications
• Familiarity with business management software tools (preferred)
• Excellent time management and organizational skills
• Ability to stay calm under pressure and make sound decisions
• Positive attitude and strong team player mindset